Customer Testimonials

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DealerRater May 29, 2019

Sean Wilson made my sales experience stress free, fun and easy. Buying on the internet sight unseen was a little unnerving but Sean promptly handled my initial inquiry and the subsequent sale and answered all of my questions. The car was shipped and arrived in perfect condition with a full tank of gas. I cannot say enough good things about this dealer, Sean, Shannon & Nic they really care about their customers!

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DealerRater Jul 8, 2013

We have always prefaced our new Land Rover purchase by consulting Kevin Guess first. We trust his opinion and always have. Our excellent experience with him in service have led us to continue to buy more Land Rovers. These are not simple or easy cars to own. Kevin is patient to a fault whenever we come in. In other words he has made owning a Land Rover seamless. We would never consider buying another new Rover without consulting him first. He is clearly very busy and sometimes even besieged by customers yet always manages to treat us like we are ...

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DealerRater Apr 12, 2013

The Service department at Land Rover, Santa Barbara is the best I have ever experienced. I have leased 2 Land rovers from them and have been so happy with the care and attention they pay to their customers that I cannot imagine leasing a different vehicle from anywhere else. I used to have a Ford and it was a miserable experience each time I had to take it in for a check. In contrast, Kevin and his team are always professional, pleasant and very helpful. If I have any problems (I seldom do), I just call and am immediately put through ...

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DealerRater Feb 19, 2013

As an owner of two Range Rovers, on a number of successive occasions, I have found Kevin Guess to be an exceptional service advisor. He listens carefully to my service concerns, outlines specifically what the service team will do to respond to my concerns, and he follows through with me to ensure that I am satisfied with the level of service and the cost. He also has followed through by outlining subsequent service recommendations and service intervals.

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DealerRater Feb 13, 2013

My experience at the Land Rover dealership in Santa Barbara has always been top notch. Kevin Guess and the service department there are amazing, always fixing issues in a timely manner and going the extra mile to make sure you are happy with the work. Kevin is the best service representative I have dealt with at any dealership.

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DealerRater Feb 8, 2013

I have owned close to 20 cars in my lifetime. The Range Rover experience through Santa Barbara Auto Group has been by far the best service I have ever experienced. The service technician Kevin Guess somehow manages to remember not only who I am, but the history on my automobile and can diagnose problems like an experienced brain surgeon. In one recent case I had some noise that I could not identify and 6 different service experts in various other locations tried to find and fix the problem without success but Kevin knew in 30 seconds what the problem was and fixed it ...

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DealerRater Jun 12, 2012

Kevin Guess, and the rest of the team at SB auto group are honest, proficient, reliable and gave me the confidence in my Land Rover purchase. Knowing they would be there for years to come making sure my vehicle stays in the best shape possible was one of the major factors for me. They are always available for questions, and I feel they genuinely care about me, my family, and my vehicle. I recently had a radiator fail, and Kevin got me in the same day, within 15 minutes. That's the kind of service that is invaluable. I loyally, and ...

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DealerRater May 31, 2012

I have been very impressed with the excellent service by the Santa Barbara Auto Group. This is a "high end" dealership in an affluent community. They probably are not going to be the least expensive alternative in the area but they strive to be the best. I have been bringing cars for service here for several years, and most recently, bought a Range Rover that I have had serviced through their Land Rover dealership. Kevin at the service center could not do a better job. He is straight forward, honest, and very knowledgeable with his products. He has ...

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DealerRater Apr 24, 2012

I have always received excellent service from Santa Barbara Auto Group. Kevin Guess is a caring, professional, honest service advisor. He explains repairs thoroughly and in terms I can understand.

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DealerRater Mar 30, 2012

To Whom It May Concern: We rrated all categories "5" because in all categories including Customer Service, Quality Work, Friendliness, Price and Overall Experience, our expectations were exceeded. The service, parts and cashiers were frendly and took the time to explain so there were no misunderstandings. The quality of the workmansip was excellent - we have never had an issue. All personnel were super friendly and made sure we were comfortable at all times while on the premises. We had a great experience and were surprised by the staff's interest in "cosolidating" services to minimize cost ...

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DealerRater Mar 24, 2012

I purchased my Land Rover LR3 from this dealer and have had it serviced there for past 5 years. The service staff is the best! Kevin Guess, Land Rover service coordinator is extremely knowledgeable about Land Rover, most willing to discuss any issue, never hurries me, and even will do a little hands on when needed on the vehicle. I have never once had any issue with the LR3 that was not easily solved. Transportation back home or to my office has never been a problem. They always ask me if I need assistance. I highly recommend that everyone should give ...

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DealerRater Feb 15, 2012

Mark was no nonsense in getting a 2012 LR4 ordered. Arthur's knowledge of the car, its features, capabilities and history were impressive. I had a very quick, easy and frankly enjoyable visit to SBAG and will do it again. Thanks very much Brian Drue

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DealerRater Dec 16, 2011

I have been a client of Santa Barbara Auto Group (formerly Cutter Motors) for 17 years. I have dealt with several Service Advisors since I moved to Santa Barbara in 1994. By far, the best advisor has been Kevin Guess. He is courteous, kind, competent, and smart. He is always willing to take time to explain things to me and explain options. He goes the extra mile to make sure I am safe in my vehicle and satisfied as a customer.

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DealerRater Nov 17, 2011

Kevin Guess was outstanding and this dealership is great. They provide fantastic customer service And I felt like my mind was put to ease. I highly recommend Great job and thank you. I love my Range Rover Sport

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DealerRater Oct 7, 2011

Kevin Guess has been taking care of us and our Land Rover for over 4 years now. He is always a pleasure to deal with and everything is always done right the first time. We enjoy dealing with Kevin very much and wouldn't dream of taking our Land Rover anywhere else.

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