Excellent customer service for few recalls on our car. Got us in and out within a day even though they were swamped. Had rental car waiting for us. Kevin, Service Manager was very helpful. Much appreciated!
Overall I had a pretty good experience. The place is nice and I was treated well (wasn't pushed to get stuff I don't want, and no cheap mind tricks).
Bought a Range Rover from Tony C. Incredible experience.Tony was great. LR SB is a great dealer. Quite professional, knowledgeable, and seemed to care about giving me a great sales experience. Shannon in Finance was also wonderful. Despite RRs being in such high demand I feel as though LRSB still have me a solid deal.Car is amazing incidentally. 🙂 dream come true really...
Big shout out to the super nice guys here, they helped us out by fixing a fuse, free of charge, right on the spot! We will be back!! Road trip...we can now use our phones!
I was driving from the Bay Area when a bracket that holds part of the roof rack together popped off causing a part of the rack to fly around loosely. I drove into the service bay at this LR dealer. They immediately had a service guy come, find replacement parts and fix the problem. All in about 15 minutes with very polite and cordial attitudes. They also did not charge me for the time and clips that they replaced. Very pleased and impressed. Reinforces the brand for me.
Land Rover dealers typically do not treat customers very well. LR SB is definitely an exception. I have dealt with many Land Rover dealers and I am more than impressed with the level of service I have received in sales, parts and service. Rob and Matt in parts aqre absolutely amazing, and have sourced very hard to find parts for me, at discounted pricing at times. Kevin and Arsen in service have taken great care of all my Rovers through the years and really know the products well. I have never been asked for a repair that wasn't necessary and am very happy with the service. Lastly, Tony & Greg in sales are awesome. While I didn't buy the car this time around, I will be sure to buy my next one here. Both stayed late on a holiday weekend to show me a car I was interested in, which was more than I can ask for. Furthermore, Greg is a great guy, who has many stories of living in Africa with his old Land Rovers which are entertaining as well as comforting to know that he knows the products from his own personal experience.
I bought a used Lexus ISF and couldn't be happier with the service provided. Tony Clumeck was my sales associate and I would highly recommend him to anyone desiring an easy, quick and enjoyable sales experience. Traveling from out of town, Tony made for a great and QUICK experience that even my wife proclaimed as "the best car buying experience ever." I would definitely use SB auto group again and highly recommend Tony Clumeck.
We have always prefaced our new Land Rover purchase by consulting Kevin Guess first. We trust his opinion and always have. Our excellent experience with him in service have led us to continue to buy more Land Rovers. These are not simple or easy cars to own. Kevin is patient to a fault whenever we come in. In other words he has made owning a Land Rover seamless. We would never consider buying another new Rover without consulting him first. He is clearly very busy and sometimes even besieged by customers yet always manages to treat us like we are the only customers there. Some of these customers can be very demanding its almost like a demographic that inures itself to that type of car. Yet I have never seen him flustered or put out of place by it. I would recommend Land Rover purely based on the excellent service we have received from Kevin Guess.
Bought my first Range Rover (used) from here, after a lot of online research. The price they were asking was fair and the car was as described. The Salesperson was not pushy and did not try to have all the answers, instead he took notes and researched my questions and came back with the needed information. When we negotiated, he truly made me feel like he wanted me to get the car and worked to get the price I wanted to pay. His finance group was amazing. Quickly getting a great rate and offering warranties and extra's only after I asked them. They were honest and the car has been running great for a few months now. I would buy another car from here, in a heart beat. The service has also been very helpful as I asked for costs for parts I know will need work in the future!
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